FAQs

We’d love to show you around! For in-person tours, you can book one directly on the website, or contact our leasing team to schedule a tour. Please bring your ID to the tour.

Once you have found your desired floorplan on our website, you can submit an application via our online portal here. Simply select the floorplan you are looking floor, click on availability, choose the home you would like, and click apply now. Or just give the leasing team a call, they are happy to answer any questions you may have.

Once you apply, you will receive a text and emails from our screening company called ApproveShield. They will collect documentation from you such as your valid ID and proof of income. All documentation and processing will be through ApproveShield and should take approx.. 3-5 business days. If you have any questions about the documents required, you can reach out to them at (972) 559-4730.et, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud.

Yes, renter's insurance is required to protect your belongings and provide peace of mind.  Each applicant must be on the insurance policy. For more information on policy coverage requirements, please contact our leasing team.

Our team will send you a notice for renewal 90 days before your lease expiration. To renew your lease, please send us an email indicating your desire to renew at least 60 days before your lease ends, and we will provide you with an updated lease agreement. We would be sad to see you go but if you do not wish to renew your lease, we will provide you with move-out instructions, your final move-out date, and your final balance owed. 

The application fee is $100 per person. All persons over the age of 18 living in the home must apply. In addition to the application fee, there is a one-time administration fee of $200. The administration fee is per home.

You're welcome to decorate to make you house feel like a home! However, if you wish to make any modifications, please seek approval first. You are responsible for any damages which will be deducted from your security deposit.

The leasing team will contact you 90 days before your lease is almost up. A 60 days' notice is required before moving out. Be sure to submit your notice in writing to the leasing office.

When you're ready to move out, please return your keys to the leasing team during office hours so we can process your move-out on the same day. We cannot complete your move-out until we have received the keys. Once you are out of the unit, the team will inspect the unit and determine any damages and repairs required.

A refund will be issued within 30 days of moving out in the form of a check.

Utilities are not included in the rent. We do, however, utilize Conservice to set up and bill your electric and water services for you. The bill for both utilities will be billed with your rent so all three will be paid together at the first of the month.

You can pay your rent conveniently through our resident portal. We accept online payments via credit card, debit card, or bank transfer. For more details, contact the management team.

Maintenance requests can be submitted through our RentCafe Resident Services portal or our Resident app at any time. For urgent issues, please call our emergency maintenance team at (470)-975-0580, available 24/7 to ensure timely assistance.

Non-emergency maintenance requests are typically addressed within 1-2 business days. Emergency issues, such as water leaks, receive immediate attention.

Yes, we are a pet-friendly community, allowing both cats and dogs. We allow a maximum of 3 pets per home. We require veterinary documentation to keep on file. Please reach out to us for any additional information.

Yes, there is a required pet fee along with a monthly pet rent. Our pet fee is $350 for one pet, $500 for two and $750 for three and is a one-time non-refundable fee. Pet rent is $30/month/pet.

Our breed restrictions include but are not limited to the following: Pit Bull Terriers, Staffordshire Terriers, Rottweilers, German Shepherds, Presa Canarios, Chows Chows, Doberman, Akitas, Wolf-hybrids, Mastiffs, Cane Corsos, Great Danes, Alaskan Malamutes, Siberian Huskies, Belgian Malanois, St. Bernard, or any breed with a mix of the above.

Yes, all homes are equipped with full-size washer and dryer for your convenience.

We are zoned for Renaissance Elementary and Middle School, and Langston Hughes High School.

If you need more information or personalized assistance, feel free to contact our management team. We look forward to welcoming you to The Pine Valley community!